The following procedure must be followed to open a new service and electricity account with Impact Meter Services.
Please ensure that Impact Meter Services has been contracted to manage the electricity/water consumption for the premises in respect of which you require a service.
The person whose name is the lease agreement or purchase contract must fill in an application/agreement form, and this person will also be held responsible for payment of the monthly accounts. These forms are available at any one of Impact Meter Services' offices. Electronic application forms will also be accepted. For more information, please email [email protected]. Please note that required accompaniment such as ID documents, power of attorney or business registration documents, rental agreement, or purchase contract must accompany the application form to ensure speedy processing of your application.
Should you want to connect electricity to newly-built premises, an electrical certificate of compliance must accompany your application form.
A deposit will be payable before the service is switched on/continued. The amount of this deposit will be advised by Impact staff, as deposit amounts differ between premises according to the size of the electrical connections and differences in types of electrical installations.
No service can be provided without the required deposit payment.
Deposits are refunded only once the final account has been paid in full.
Please quote the reference number on your monthly account in all communication with Impact Meter Services.
Accounts are posted or emailed monthly to the address you provide on the application form. Should you not receive your invoice. Upon the client's request, IMS will email, post, fax, or MMS to the client's last known address, a copy of the account. Please contact our offices in this regard.
Please note! Non-receipt of an account does not indemnify a consumer from paying his account. The onus rests on the consumer to ensure his monthly electricity account is paid by the due date.
Services cannot be switched on after hours. Please ensure that your application reaches us with an adequate lead time for your service to be connected. Last-minute applications could only lead to connections on the following working day.
Should you vacate your premises, please ensure that written notice thereof is submitted to our offices with at least 48 hours' notice. Clients must please note that they remain responsible for electricity and water consumption at the premises until such notice is received by Impact. The main switch is recommended to be switched off when physically leaving the premises, avoiding further consumption before a final reading can be taken.